Shopper experience

DELIVER CUSTOMER SATISFACTION

Nothing is worse for a consumer than a disappointing shopping experience. And with the ever-growing popularity of social media, just one customer's complaint can be heard by many. One shopper’s bad experience can affect the impression that others have of the company. Thankfully, the right technologies and processes can help you deliver a positive customer experience each and every time.

Through our experience in the retail industry, we understand the pressure that retailers face to deliver exceptional customer service. That’s why we’re dedicated to connecting you with end-to-end solutions that can help you serve customers while they’re browsing, checking out, and beyond.

CREATE CONSTANT ENGAGEMENT

These days, customers expect instant gratification. If they need help, they anticipate answers right away – even outside of regular business hours. If you’re unavailable, your competition will be more than happy to help your customers in your absence.

SAP HANA solutions can put the information that customers seek at their fingertips. Plus, you can create phone, email, SMS, and chat contact centers, so agents can provide around-the-clock customer support. Accessible contact points enhance the buying journey and create a positive shopping experience.

You can also create engagement by expanding your social media presence. Social media is a great way to monitor and collect customer feedback, promote brand awareness, and connect with consumers. At VisionTree Ventures, we can help you build a successful social media strategy. If you already have social media accounts, we’ll identify areas in need of improvement and connect you with tools for collecting analytics.

PERSONALIZE THE JOURNEY

Customers aren’t all the same, so their buying experiences shouldn't be either. Leveraging SAP HANA software is an easy way to create a memorable, personalized buying experience for every consumer.

Personalization will help you meet your customers’ expectations and exceed them. For instance, based on the items that customers have put in their cart, you’ll be able to make real-time suggestions for other products that your customers might be interested in. You can also target customers with engaging marketing campaigns that suit their interests based on their shopping behavior.

SAP HANA platforms also provide your sales reps with more knowledge and agility, so they can meet customers’ needs. During the in-store shopping experience, your associates will deliver personal customer experience and complete the checkout process faster thanks to reliable technology. Armed with the tools to address complex and unique challenges, your customer service representatives will be able to deliver results. Improved systems take customer service to another level.

MOBILIZE YOUR OPERATIONS

In our on-the-go society, you need the ability to target customers wherever they are. As more and more people make purchases from mobile devices, you need to be able to meet that demand. For instance, if your website isn’t mobile friendly, you’re missing out on countless potential sales.

VisionTree Ventures will work with you to ensure that your operations are optimized for mobile success. With the right SAP HANA tools to enable mobile shopping, you can engage customers wherever and whenever. Embrace e-commerce best practices to create a secure and enjoyable online shopping environment.

Mobile operations don’t just benefit the customer – they convenience you as well. For instance, SAP HANA platforms allow you to manage the in-store experience from your mobile device. You can also execute campaigns, assign tasks, and access key performance indicator dashboards wherever you are. Mobility helps you make adjustments with more fluidity and efficiency, delivering better outcomes in the long run.

ENSURE CONSISTENCY

Before implementing any process improvements or new technology, VisionTree Consulting will map your entire warehouse operations. This map will serve as the starting point for identifying specific areas that need attention.

One of the best ways to drive repeat business is to provide a consistent shopping experience. While well-trained employees are one ingredient for success, you also need the right tools and technologies to retain customers.

As your business transformation partner, VisionTree Ventures will work with you to increase sales and improve service through better customer interactions. We’ll dive deep into what your current customers are experiencing, explore technologies that will help enhance your digital operations, and empower your employees to deliver excellent service.

With your own custom blueprint for success, there’s no limit to what you can achieve. For instance, SAP HANA solutions are a surefire way to deliver a positive experience every time. Better technology leads to greater order accuracy and fewer customer returns. It also helps meet customer needs more quickly and with more efficiency. Engage customers around the clock and provide a more personalized shopping experience that will help you stand out from the competition. Throughout the buying journey, you’ll collect valuable data that will reveal insights into ways you can further improve your operations.

Improving shopper experience takes a holistic approach in which VisionTree Ventures is well-versed. We’ll help you meet customer demand when and where it arises so that you can create an exceptional shopper experience. After all, loyal customers are the foundation of every successful business.

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Other Industries
  • Consumer Goods
  • Wholesale Distribution
  • Health Care
  • Financial Service
  • Chemical
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  • Automotive
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  • Professional Service