Direct Store Delivery

IMPROVE CUSTOMER RETENTION

In the consumer goods industry, lasting customer relationships are key to operational success. By partnering with VisionTree Ventures, you’ll be connected with countless features to enhance customer satisfaction and retention.

We specialize in SAP HANA software platforms and will work with you to integrate the SAP Direct Store Delivery mobile app into your operations. This app delivers powerful features that will help you lower costs, operate more efficiently, and gain valuable insights.

ENHANCE FIELD OPERATIONS

SAP Direct Store Delivery will help your field personnel work more efficiently. For instance, your delivery drivers will be able to see their scheduled deliveries for the day and make updates accordingly – all from their mobile devices. Your sales reps will be able to see all of their appointments and access customer information to deliver higher levels of service. Your field workers will be able to track their tasks, take notes and report activity with convenience in real time. With all of the information they need in one place, they’ll know exactly where they need to be and what they need to do at any given time throughout the day. They have the flexibility to prioritize their activities as needed, giving them the ability to address the unique needs of each and every customer.

SAP Direct Store Delivery also makes collecting customer payments easy. Field personnel can collect credit card payments via the app or record cash, check, and voucher payments in the system. They will even be able to print receipts, take new orders, and collect returns.

At the end of the day, when your drivers return, the platform will facilitate check-in activities by walking them through their closing tasks. The entire workday will be maneuvered with greater ease and efficiency.

DELIVER BETTER SERVICE

Since SAP Direct Store Delivery is closely integrated with ERP software and other planning tools, your field workers will be able to access real-time data to help them deliver better service and increase sales. For example, once your field representative arrives at a location, he’ll get a list of actions to complete to ensure that no steps are missed. Filters for each customer will help them review corresponding information with ease. Field reps will also be to check pricing and review promotions that may apply to each order and identify any potential upsell opportunities.

Your customers will appreciate the accuracy, speed, and personalized attention they receive, ensuring they’ll keep coming to you for orders in the future.

EXPERIENCE IMPROVED TRACKING CAPABILITIES

SAP Direct Store Delivery’s integration with ERP software allows you to upload each day’s activities. This will help you generate detailed reports that reveal insights into your operations and areas for improvement. For instance, you’ll gain a deeper understanding of customer demand and inventory replenishment, helping you form more well-informed strategies in the future. You’ll be able to track orders, materials, and inventories all from your mobile device. You’ll be surprised at how much you can achieve with enhanced tracking and reporting features – and better analytics lead to better solutions for how to help customers.

LOWER COSTS

Traditionally, developing customer service improvements could be a time-consuming and costly process. Fortunately, SAP Direct Store Delivery makes customer service easy without any added expense or effort. Your field workers will be able to deliver personalized service to every customer every time.

In addition, reducing inaccuracies and returns through improved software will help you protect your bottom line, optimize your logistics, and make improvements wherever they’re needed. You’ll also be able to plan smarter delivery routes that are more convenient and cost efficient. Deliveries can be made more quickly, and drivers can be more productive throughout the day.

DRIVE CUSTOMER RETENTION

At the end of the day, satisfied customers are repeat customers. With all of the benefits that SAP Direct Store Delivery provides, you’ll improve customer relationships and retention.

VisionTree Ventures will work with you to optimize this powerful platform for your business. We will partner with you to identify areas in need of improvement within your field operations and which solutions will be most beneficial. From there, we will seamlessly integrate the technology into your operations and train your personnel on how to leverage it.

In addition to happier customers, your workforce will be set up for better success as well. Having an all-in-one solution for monitoring tasks, activities, orders, customer information, and payment makes your field personnel’s job much easier. Employees will be able to focus on doing their jobs better and building lasting customer relationships instead of troubleshooting problems.

VisionTree Ventures specializes in leading business transformations for companies across 12 major industries, including consumer goods. With the best practices that we deliver, you’ll be able to improve your performance and drive customer retention to surpass your competition with ease. Contact us to get started today.

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Solution Focus
Other Industries
  • Consumer Goods
  • Wholesale Distribution
  • Health Care
  • Financial Service
  • Chemical
  • Engineering
  • Oil & Gas
  • Utilities
  • Automotive
  • Industrial Machinery & Component
  • Professional Service