How Real Time Customer Service through Salesforce Service Cloud can help you achieve loyalty and satisfaction

How Real Time Customer Service through Salesforce Service Cloud can help you achieve loyalty and satisfaction

For many organizations, customer service is not something that they consider as vital. Yet, customers reflect heavily on the entire business for better or for worse. In fact, the cost involved in retaining a customer is significantly less than winning a new one. A good customer service not only shows you value and care your customers but also make people assume you have good products. Without a shadow of a doubt, much is indeed at stake to provide better customer service than our competitors. Bringing in exceptional and superior customer service is one of the best ways to customer retention. Time is also an important component in customer care. Faster support translates to more customer satisfaction and significantly helps in saving your efforts and money.

Service Cloud from Salesforce focusses on this aspect. Providing agents with the right systems to resolve issues faster, smarter and bring in total satisfaction to customers. In fact, the customer service through Salesforce Service Cloud opens up to a world of innovative customer service functionalities and features. Renowned for its effective capturing & tracking of contact information and interaction history. , it is one of the best platforms for customer service in this digital age. Customers would love to have 24/7 options and quick resolution to their queries.

So how different is Salesforce Service Cloud from other solutions? ServiceCloud allows enterprises to respond to customers with the help of social networks. This helps in faster resolution of issues for customers. It also integrates service requests and issues from customers both from traditional and social media in one single repository. This repository helps in tracking all customer support interactions across all channels and provides all information for metrics, reporting and analytics. A complete 360-degree view of customers and your business components in the relationship is possible. This leads to the door for better sales opportunities. With the tight integrated and intelligent system, Service Cloud could help you turn your service agents into better Sales agents. Best of all, the efforts required are lessened thanks to real-time information and personalization experience. Again, automation of distribution of issues is possible in Service cloud. This means the issue is getting resolved by the right person at the right time. With the help of built-in systems, enforcement of service level agreements can be ensured and absolutely with zero slippage. But the best feature has to be the predictive support to customers. With Salesforce Service cloud, your agents could analyse and solve problems before they happen to lead to the delight of your customers. From a business perspective, with the help of customer real-time data , you could improve the support strategies, built better products or make those smart business decisions. With the help of the features, real-time customer service is possible through Salesforce Service Cloud helping you achieve customer loyalty and satisfaction.

Visiontree Technology focusses on help enterprises deliver outstanding customer experience every time all the time. We help enterprises revolutionize customer service with the help of Service Cloud from Salesforce.